Most companies know their churn rate but not why customers churn. Exit surveys get 20% response rate. Manual analysis of free-text responses is sporadic. Companies fix the wrong problems because they lack data-driven churn insights.
AI churn analysis platform that ingests cancellation surveys, exit interviews, support tickets from churned accounts, and review site complaints — then clusters reasons, tracks trends, and quantifies the revenue impact of each churn driver.
CS and product leaders at SaaS companies with $2M–$30M ARR experiencing 5%+ monthly churn who need to understand why customers leave
NRR is the #1 investor metric. AI can now cluster and analyze unstructured text feedback. Companies losing customers can't afford guesswork on retention strategy. Qualitative churn data is finally being valued.
Tiered: $99/mo (up to 100 churns/mo analyzed), $249/mo (500 churns + integrations), $599/mo (unlimited + API). Enterprise: custom.
Most teams export surveys to Excel. Time-consuming, inconsistent, no trend tracking
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