Warranty claims are processed through email and phone, taking 20–30 minutes each. 60% of warranty inquiries are about claim status, overwhelming support teams. Brands lack data on failure patterns to improve products. Warranty registration rates are below 20% because the process is painful.
Self-service warranty platform where customers register products, submit claims with photo evidence, track status in real-time, and receive replacements — while brands get failure analytics to improve products.
Consumer electronics and appliance brands handling 100+ warranty claims per month, DTC brands offering product warranties as a selling point, and e-commerce companies wanting to reduce warranty support ticket volume
DTC brands are using warranties as competitive differentiators. Customer experience expectations extend to post-sale support. Product failure data is goldmine for quality improvement. Self-service portals reduce support costs by 40–60%.
$29/mo (up to 100 registrations/mo), $79/mo (up to 500 + claims automation), $199/mo (up to 2,000 + analytics + fulfillment), $399/mo (unlimited + API). Annual: 20% discount.
Extended warranty marketplace. $0 monthly but takes margin on warranty sales, not for owned warranties
General support tool. $49+/mo, not warranty-specific, no claims workflow or failure analytics
Free but 20-30 min per claim, no self-service, no analytics, overwhelms support team
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