3PL clients email or call daily asking 'how much inventory do I have?' and 'did my order ship?' Support staff spend 2+ hours daily answering status questions. Manual invoicing takes 5+ days after month-end. Client retention suffers because competitors offer portals.
White-labeled client portal that gives 3PL customers real-time visibility into their inventory, order status, and billing — reducing support inquiries by 70% and becoming a competitive differentiator for client acquisition.
3PL warehouses and fulfillment centers managing 10+ clients, logistics service providers wanting to differentiate through technology, and contract logistics companies modernizing client communication
3PL market is hyper-competitive with 10K+ providers. Client experience is the top differentiator. WMS APIs make portal integration feasible. E-commerce clients expect real-time visibility as standard.
Per-client: $29/client/mo (up to 10 clients), $19/client/mo (10–50), $12/client/mo (50+). WMS integration: $500 one-time setup. Annual: 20% discount.
$50K–$200K to develop, months of timeline, ongoing maintenance
Daily status emails, manual report generation, client frustration
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