Returns cost retailers $816B annually. Processing a single return costs $10–$20 in labor. 30% of returned items end up in landfills because restocking is too expensive to manage. Customers wait 7–14 days for refunds, causing support tickets.
End-to-end returns platform with branded customer return portals, automated return label generation, warehouse inspection workflows, disposition rules, and refund automation — cutting processing time by 50%.
E-commerce brands processing 500+ returns per month, retailers managing omnichannel returns, and 3PLs offering returns management as a value-added service
E-commerce return rates are 20–30% vs 8% in-store. Returns are the #2 reason customers choose retailers. Sustainability demands recovery over disposal. Instant refund expectations require automated processing.
Per-return: $1.50/return processed. Platform: $99/mo (up to 200 returns), $249/mo (1,000 returns), $499/mo (unlimited + API). Annual: 20% discount.
Returns platform acquired by Affirm. Focused on instant refunds, limited operations
Return bars + software. Acquired by PayPal, in-person return focused
Customer emails support, waits for RMA, ships back. 7–14 day resolution
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