Marketing Medium 4,200/mo

Customer Feedback Survey Tool

Create NPS, CSAT, and custom surveys with automated follow-up workflows. Collect feedback at every touchpoint — then actually do something with it.

FeedbackCX
MRR Potential
$10K–$40K
Time to MVP
8–10 weeks
Search Volume
4,200/mo
Market Size
$3.4B

The Problem

SurveyMonkey costs $25+/mo for basic features. Typeform looks great but lacks analysis. Most tools collect feedback but don't help act on it. NPS surveys without follow-up are wasted. Delighted ($224+/mo) is expensive for SMBs.

The Solution

Customer feedback platform combining beautiful survey creation with AI-powered analysis, automated follow-up workflows, and integration with your product and CRM — turning feedback into action.

Target Audience

Product teams measuring customer satisfaction, customer success teams tracking NPS at scale, and SaaS companies wanting automated feedback loops

Key Features

1
NPS, CSAT, CES, and custom survey templates with in-app and email delivery
2
AI-powered feedback analysis categorizing responses by theme and sentiment
3
Automated follow-up workflows based on survey score
4
Trend dashboards showing satisfaction scores over time by segment
5
Integration with Slack, HubSpot, Intercom, and 20+ tools for action routing
6
In-app survey widget with smart targeting by user behavior

Market Opportunity

Market Size
$3.4B — Customer feedback and voice of customer growing at 18.5% CAGR
Monthly Searches
4,200/mo
MRR Potential
$10K–$40K
Why Now?

Customer retention is cheaper than acquisition. NPS drives product decisions. AI can analyze free-text feedback at scale. Automated follow-up turns feedback into action. In-app surveys capture feedback at the right moment.

Revenue Model

Free: 100 responses/mo, 1 survey. Pro: $19/mo (1K responses + AI analysis). Business: $49/mo (10K responses + workflows). Enterprise: $149/mo (unlimited + SSO). Annual: 20% discount.

Competitive Landscape

Delighted

Customer feedback. $224+/mo, NPS-focused, Qualtrics-owned

Typeform

Form builder. $25+/mo, beautiful forms, limited analysis

SurveyMonkey

Surveys. $25+/mo, generic surveys, not product-focused

Google Forms

Free. No analysis, no follow-up, no in-app, no NPS template, looks basic

Recommended Tech Stack

Next.jsNode.jsPostgreSQLWidget SDKOpenAI APIStripeSendGrid

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