Clients call law offices 3–5 times per case asking for status updates. Each call interrupts 15–20 minutes of attorney billable time. 60% of negative law firm reviews mention poor communication. Sending documents via email attachment is insecure and a malpractice risk. Clients feel left in the dark between milestones.
White-labeled client portal with real-time case status, secure document sharing, billing transparency, appointment scheduling, and secure messaging — giving clients 24/7 access to their case information and reducing phone calls by 70%.
Law firms with 5–50 attorneys who spend hours answering client status update requests, solo practitioners wanting to appear more professional, and firms competing with larger firms on client experience
Client experience is the #1 differentiator for small firms. Online banking and healthcare portals set client expectations. Secure communication requirements are tightening. Millennial and Gen Z clients expect digital-first service. AI chatbots can answer basic case status questions.
Per-firm: $49/mo (Solo — 50 active clients), $99/mo (Pro — 200 clients + custom branding), $199/mo (Firm — unlimited + team), $399/mo (Enterprise + API + SSO). Annual: 20% discount.
Client portal within Clio. Requires Clio subscription ($49+/user/mo), limited customization
Tools like SuiteDash or Copilot. $19+/mo but not legal-specific, no matter management
Most common. Insecure, interrupts billable work, clients feel uninformed
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