Tenants text maintenance requests that get lost in message threads. Landlords have no system to track which requests are pending, in-progress, or resolved. Vendor coordination happens through phone calls with no documentation. Missing urgent requests like water leaks leads to $5,000–$15,000 in property damage.
Maintenance request portal where tenants submit issues with photos, AI categorizes urgency, landlords assign vendors, and everyone can track progress — with full audit trail for legal and insurance purposes.
Landlords managing 5–30 properties who receive maintenance requests via scattered texts and calls, and property managers wanting organized work order tracking without enterprise PM software
Tenants expect digital communication, not phone calls. Maintenance costs are rising — landlords need visibility into spending patterns. AI can now triage emergency vs routine requests. Documentation is critical for insurance claims and dispute resolution.
$9/mo (up to 10 units), $19/mo (up to 25 units), $39/mo (up to 50 units + vendor management), $79/mo (unlimited + analytics + team). Per-unit: $2/unit/mo for pay-as-you-go.
Maintenance coordination platform. $1.50–$2.50/unit/mo, good product but designed for larger portfolios
Maintenance concierge service. $8/unit/mo, includes call center but expensive for small landlords
Free but unorganized, requests get lost, no tracking, no documentation for disputes
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