Hotels communicate with guests through 5+ channels — email, phone, WhatsApp, OTA messaging, and front desk. Guest requests get lost between shifts. 72% of negative reviews mention communication issues. Most hotels don't collect feedback until checkout when it's too late to fix problems.
Unified guest experience platform with pre-arrival profiling, digital check-in, real-time in-stay messaging, automated service request routing, and post-stay review collection — all integrated with the property's PMS.
Boutique hotels and resorts focused on guest experience as a differentiator, hotel groups standardizing guest communication across properties, and vacation rental managers wanting hotel-level guest service
Post-COVID guests expect contactless service. Review scores directly impact revenue. WhatsApp Business API makes multi-language messaging easy. Hotels competing with Airbnb need superior guest experience.
Per-room: $2/room/mo (up to 100 rooms), $1.50/room/mo (100–300), $1/room/mo (300+). Minimum $79/mo. Annual: 20% discount.
Most common. Requests on sticky notes, no tracking, lost between shifts
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